FAQ

 

Where do you get your products?

We source our products from the designers in Scandinavia and are shipped straight from the manufacturer to us. Our founder, Nicola Fanstone, has made an art of it; read her story here for more on sourcing.

The only exception to this rule is that we use drop shipping service from Ferm Design and we are happy they maintain the level of customer service that we expect.

Do you have a physical shop?

We are online only as we feel this provides us the best reach for expanding emerging designers concepts. It also enables us to reallocate brick and mortar costs into savings for our customers.

How much is shipping?

The million dollar question has a short answer: $0. Shipping is free for orders over $150. We have to exclude furniture from this offer at the moment but we are working on it!

What if I don’t like what I bought?

We’re confident you’re going to love what you bought. To prove we’re not all talk, if what you bought doesn’t do it for you, let us know within three days of delivery, we’ll take it back and even pay for the return shipping.

 

Can I get a discount?

Everyone loves getting a discount, but we don’t believe in slapping red stickers on everything in the store. We do offer periodic promotions that you will hear about through our social media and newsletter. However, if you’re looking for a discount right this minute, sign up for a newsletter and get 10% off today!

Do you match prices?

Absolutely, bring the lower price to our attention and we’ll give you an extra 5% off that price as a thank you for showing us. Let’s get serious though, if someone is selling something $5 cheaper and charging $20 in shipping, that’s not really lower is it.

Do you do international shipping?

We love our international customers, however we must provide a quote for the best shipping rates possible. Please contact us at [email protected] with the item(s) you would like to purchase as well as shipping address and we will get back to you within a few hours.

How quickly is my order fulfilled?

We move pretty fast over here at Blackthumb Decor, orders received Monday through Friday (not including public holidays) will be fulfilled within 24 hours, you will receive a tracking number once the product has been sent.

Do you do affiliate selling?

We’re currently working on a program, please send an email to [email protected] with the subject: Affiliate Selling to get details.